Needlessly to say, it is cheaper and quicker for a customer to get his or her boiler up and running again.
For our business, it is also beneficial. We use the saved time to do another job for another new customer. End of the day, we have earned the same amount money, but we have one more customer.
Having said that, to have a high first time fix rate, a boiler engineer need to be competent and experienced, ie, he should know what might be wrong by the information over the phone, and get it prepared before attending.
It also needs a good van stock of parts and spares for obviously reasons.
We have a passion to fix people’s boilers on our first visits. This is one of ultimate tricks we have adopted in our boiler repair business.